Client Focus Group

The integration of collaborative defense requires a mission, values, and service delivery structure informed by the people whom the defender represents. It is critical to root service menus in articulated client and community goals, which can be identified by listening to and learning from community members and system-impacted residents. One method of soliciting client feedback is through a focus group. Former clients and other community members can share their thoughts on current public defense efforts and how defenders can better serve their clients and communities. Focus groups provide the venue for defenders to learn what effective representation looks like for their respective jurisdictions and identify areas of improvement for their practice.