Case Management Handbook

With the advent of collaborative staff roles, it is critical that defense agencies supplement training and onboarding with comprehensive resources that address the ins and outs of these positions. As support staff navigate an unfamiliar landscape and trailblaze these new positions, tangible tools to support their transition into the defense team will streamline client service delivery.

Overview
This Case Management Handbook was specifically designed to enumerate best practices and provide examples to support staff for how to assist clients and properly manage the demands of their caseload. This guide provides an overview of the typical day-to-day expectations, anticipated client needs, and client interactions.